8 Best Call Management Apps for Businesses

Handling customer calls smoothly is essential for businesses that depend on phone conversations for sales, enquiries, and support. A good call management app helps you organise incoming and outgoing calls, assign them to the right people, and track performance without confusion.

In this informative blog, we cover the best call management apps for small businesses in India, explain what each tool is best at, and help you choose the right option based on your team size, calling volume, and daily workflow.

Overview of the Best Call Management Apps for Small Businesses

Runo

Runo stands out with its SIM-based calling model, which delivers stable call quality without depending fully on the internet. It combines call tracking, CRM, analytics, and virtual numbers, making it a strong choice for sales-focused teams across India.

MyOperator

MyOperator is a cloud-based call management solution built for businesses that manage large call volumes. With IVR, call recording, live dashboards, and CRM integrations, it works well for customer support teams and multi-location businesses.

Callyzer

Callyzer focuses on tracking calls made from agents’ mobile phones. It offers real-time syncing, call recordings, productivity insights, and daily reports, making it ideal for small outbound and telecalling teams.

TeleCRM

TeleCRM blends call management with CRM, WhatsApp automation, follow-up reminders, and IVR integrations. It helps sales teams stay organised and respond faster using structured calling workflows.

HeyoPhone

HeyoPhone provides essential call management features at an affordable price. With call routing, missed call alerts, call recording, and business numbers, it suits small teams that are just getting started.

Exotel

Exotel is a well-known cloud telephony platform used by growing and enterprise-level businesses. It supports IVR, call tracking, API integrations, and automation, making it suitable for companies with complex call flows.

Knowlarity

Knowlarity offers enterprise-grade call management with IVR, analytics, and CRM integrations. It is commonly used by customer support teams that need detailed reporting and high call reliability.

Freshcaller (by Freshworks)

Freshcaller is a cloud-based phone system designed for modern sales and support teams. It supports call routing, call monitoring, analytics, and integrates well with CRM tools like Freshsales and HubSpot.

What Is a Call Management App?

A call management app is software that helps businesses handle phone calls in a more organised and efficient way. It allows teams to route calls, track conversations, record calls, and measure performance from one central system.

Instead of using personal phone numbers or manual tracking, businesses can manage customer calls professionally using features like IVR, call forwarding, shared numbers, and call analytics.

Benefits of Call Management Apps for Small Businesses

Call management apps help small businesses manage customer calls without adding operational complexity. By automating call routing and reducing missed calls, these tools improve response times and customer satisfaction.

They also reduce costs and improve productivity by providing call insights, CRM visibility, and cloud-based access that allows teams to work from anywhere.

Key Benefits

• Better customer experience: Smart routing and IVR connect callers to the right person faster
  
  
• Fewer missed calls: Voicemail, forwarding, and after-hours rules prevent lost enquiries
  
  
• Professional brand image: Business numbers and custom greetings create trust
  
  
• Lower operating costs: Automation reduces manual work and staffing pressure
  
  
• Improved team productivity: Call recordings and reports support training and optimisation
  
  
• Remote flexibility: Cloud access enables teams to handle calls from anywhere
  
  

Key Features to Look for in a Call Management App

The right call management app should simplify daily communication while supporting growth. It should be easy to use, scalable, and offer clear visibility into calls and team performance.

Must-Have Features

• Cloud-based and mobile access: Manage calls from mobile or desktop, ideal for remote teams.
  
  
• Automated call routing and IVR: Reduce wait times by directing calls correctly.
  
  
• CRM integration: Sync call data with tools like HubSpot or Salesforce.
  
  
• Call recording and transcription: Support training and quality reviews.
  
  
• Analytics and reporting: Track call volume, missed calls, and response time.
  
  
• Omnichannel support: Manage calls, texts, and messages from one dashboard.
  
  
• Scalability and ease of use: Grow without complex setup or IT effort.
  
  
• Supervisor controls: Monitor, whisper, or barge into calls for live coaching.

Best Call Management Apps for Small Businesses

App	Best For	Free Trial	Starting Price
Runo	SIM-based call management with CRM	Yes (10 days)	₹599/user/month
MyOperator	Cloud calling with IVR & dashboards	Not mentioned	₹2,500/month
Callyzer	Mobile call tracking for telecalling teams	Yes	₹175/phone/month
TeleCRM	Call + CRM + WhatsApp automation	Not mentioned	₹849/user
HeyoPhone	Affordable basic call management	Not mentioned	₹300/month
Exotel	Advanced cloud telephony & APIs	Yes	On request
Knowlarity	Enterprise IVR and analytics	Yes	On request
Freshcaller	Cloud phone system for sales & support	Yes	Starts globally

How to Choose the Right Call Management App

Start by listing your must-have features, such as call tracking, call recording, CRM integration, or IVR. This immediately helps remove tools that do not meet your basic needs.

Next, review pricing and shortlist apps that fit your budget. Compare which options offer the most value by covering additional features without increasing costs.

Then, use free trials where available. Involve a few team members to test ease of use, call accuracy, and adoption speed. A simple interface saves training time.

Finally, assess customer support quality. When calls drive your business, fast and reliable support is critical.

For Indian small businesses, Runo stands out by combining SIM-based call reliability with CRM intelligence. It delivers stable calling even in low-network areas while offering analytics, automation, and easy scalability.

In Closing

Choosing the right call management app can make a real difference in how smoothly your business handles customer communication. The right tool helps reduce missed calls, improves response times, and gives your team better control over daily calling activities.

Each app in this list serves a different business need. Some focus on affordability, others on advanced analytics, CRM integration, or high call volumes. The best choice depends on your team size, calling patterns, and how closely calling is tied to your sales or support process.

For businesses in India that depend heavily on phone calls, reliability and accurate tracking are especially important. A solution that combines stable calling with clear insights and easy setup can support growth without adding complexity.

Taking the time to test a few options and match them to your workflow will help you get long-term value from your call management system.

Frequently Asked Questions (FAQs)

1. What is the best call management app for small businesses in India?

The best call management app depends on your business needs. Small sales-driven teams often prefer apps with call tracking and CRM features, while support teams may need IVR and analytics. Tools like Runo, MyOperator, and TeleCRM are commonly used by Indian businesses for these reasons.

2. Can call management apps work without the internet?

Most call management apps rely on the internet. However, some solutions use SIM-based calling, which allows calls to continue even when internet connectivity is weak. This can be useful for teams working in low-network areas.

3. Are call management apps suitable for remote teams?

Yes. Most call management apps are cloud-based and allow teams to manage calls from mobile phones or desktops. This makes them ideal for remote and hybrid teams that need access from different locations.

4. Do call management apps support CRM integration?

Many call management apps integrate with popular CRM tools or include a built-in CRM. This helps businesses log calls, view customer details, and manage follow-ups without switching between multiple systems.

5. How much does a call management app usually cost?

Pricing varies based on features and team size. Basic plans may start at a few hundred rupees per month, while advanced solutions with IVR, analytics, and automation cost more. Most providers offer free trials, which makes it easier to test before committing.